OrderIn is a popular food-ordering service in South Africa. Their WeChat Official Account can detect the user’s location or allow customers to enter their address, then present them with a list of restaurants in the area. Customers can then place orders and make payments, via functions available in WeChat. In the restaurant, a wireless printer, connected to OrderIn’s server, alerts staff members when there is an order pending and prints it out. Staff members can then enter the expected time of collection or delivery into the printer, which sends a confirmation to the customer via WeChat. Through WeChat, users also have access to a customer care feature, which allows them to chat live with OrderIn’s customer service team.


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